Terms & Conditions

Disse vilkår og betingelser regulerer brugen af IntelliBalance, en digital platform drevet af AI Power ApS, der gør det muligt for distribuerede energianlæg at deltage i elmarkeder.

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Platformen muliggør deltagelse i:

• balanceringsmarkeder

• systemydelsesmarkeder

• fleksibilitetsmarkeder

• andre ydelser i elsystemet.

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Deltagelse i IntelliBalance indebærer accept af disse vilkår.

2.1 Purpose and Overview of the Service

IntelliCharge is a digital optimization service developed for owners of solar and battery systems. Its purpose is to maximize financial savings and potential income compared to the system’s baseline operation, by managing charging, discharging, and forecasting energy consumption and solar production.

By subscribing, the customer grants AI Power administrative access to control functions of the inverter and battery system.The service is data-driven and provided on a best-effort basis, and results may vary depending on factors such as market prices, taxes, consumption patterns, weather conditions, technical limitations, and functionality provided by the hardware manufacturer.

We will deliver the Service using reasonable care and skill, in line with the description provided at the time of order.

2.2 Market and Tax Adjustments

The electricity market, including applicable taxes and tariffs, is subject to change over time. To ensure optimal operation and compliance, AI Power reserves the right to continuously adjust algorithms, rules, and functionalities in accordance with current market conditions and regulatory requirements.

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2.3 Changes to the Service

As a continuously evolving digital platform, the Service may change over time. New features may be introduced, and existing functionalities may be adjusted or removed — for example, due to changes in tax legislation or in the technical capabilities offered by third-party manufacturers.

Where changes are material and within our control, and are likely to negatively impact the customer’s use of the Service, we will provide at least 30 days’ written notice prior to the change taking effect.

If you have a subscription-based service (i.e., with recurring payments), you may cancel the affected service without penalty before the change takes effect. This does not apply to fixed-term or one-time licenses unless otherwise stated.

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2.4 Payment and Pricing

Customers can choose between two service models:

• Ongoing subscriptions,hich are billed in advance on a periodic basis (e.g., monthly or annually).
   

• Time-limited licenses, also known as one-time licenses, where the full amount is paid upon ordering (e.g., 5 years of access).
   

Current prices and license models are listed on our website at https://www.intellicharge.ai/en/priser or will be communicated during the order process. Prices are stated in Danish kroner (DKK) by default. Depending on the customer’s region, billing may be processed in a locally used currency. For UK customers, prices may be displayed in GBP and include UK VAT where applicable. 

Payment is made using credit or debit card. Accepted payment methods will be shown at checkout. We reserve the right to add or remove accepted payment methods, with prior notice in case of removal.

In the event of non-payment, we may suspend or restrict access to the Service until full payment is received. Written notice will be provided in such cases.

We reserve the right to adjust subscription prices and terms with a minimum of 30 days' written notice. In such cases, you may cancel the subscription at no additional cost before the changes take effect. Changes do not affect one-time licenses that have already been paid for.

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2.5 Delivery of the Service

By activating your product key or accessing the platform, you agree to immediate delivery of the digital service and acknowledge that you lose your statutory right of withdrawal once the Service has begun, in accordance with the UK Consumer Contracts Regulations 2013.

IntelliCharge is currently available in selected countries. We are continuously working to expand geographical availability. Availability may be limited due to local conditions, technical infrastructure, or supported devices.

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2.6 Contract Term and Termination

Ongoing Subscriptions

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Unless otherwise specified at the time of purchase, subscriptions have no fixed minimum term and may be terminated at the end of the current billing period. Termination can be carried out via the customer account or by providing written notice to our support team.
If a minimum contract period (e.g. 12 months) applies, it will be clearly stated during the ordering process and shall remain in effect for the entire contract term. Early termination during a fixed term is only permitted in cases of material breach of contract or other significant non-compliance.

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One-Time Licenses

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A one-time license grants access for a fixed period (e.g., 5 years) following full upfront payment. There are no automatic renewals. Your access remains valid for the agreed period, provided that data access from the hardware manufacturer remains intact.

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The one-time license cannot be terminated prematurely and is non-refundable. If the one-time license was purchased directly from us, the applicable statutory right of withdrawal applies in accordance with Sections 5.1 and 5.2.
After the agreed usage period expires, access to the service ends automatically. Continued use requires the purchase of a new license and acceptance of the terms of service then in effect.

3.1 Account Security

The user, you, are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. If you suspect any unauthorized use of your account, you must notify AI Power immediately.

You are also responsible for keeping your contact and account information up to date to ensure secure and uninterrupted access to the Service.

AI Power shall not be liable for any losses or damages resulting from unauthorized access caused by your failure to safeguard your credentials, unless such loss is the result of our negligence or breach of duty.

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3.2 Prohibited Activities

Users are prohibited from engaging in any actions that infringe on the intellectual property rights of AI Power. In particular, it is not permitted to reverse engineer, decompile, or otherwise manipulate the service or any part thereof.

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3.3 Device Compatibility and Internet Connection

The user is solely responsible for ensuring that the inverter and energy storage system in use are compatible with the service and that stable communication with the platform is maintained. The user is also responsible for maintaining a stable internet connection at all times to ensure proper functionality of the service.
A current list of supported inverters and manufacturers is available at:
https://www.intellicharge.ai/inverterliste

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3.4 Access by Third Parties

By agreeing to these terms, the user acknowledges that—where necessary for the provision of the service—selected third parties may be granted access to specific system data via the AI Power platform or third-party platforms.
These third parties are exclusively contractual partners or service providers of AI Power who assist in the delivery, maintenance, analysis, or further development of the IntelliCharge service.

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Where such third parties process personal data on behalf of AI Power, they are contractually obligated to comply with applicable data protection and security regulations (in accordance with Art. 28 UK GDPR).
Access to system data is limited strictly to what is necessary to fulfill the assigned tasks and only for the stated purposes (e.g. technical support, data analysis, system optimization, or infrastructure management). Personal data will only be shared where it is strictly necessary for the provision of the service and where a valid legal basis under data protection law exists.

IntelliBalance-servicen gør det muligt for distribuerede energianlæg at deltage i elmarkeder gennem aggregering.

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Dette kan inkludere deltagelse i:

• balanceringsmarkeder

• systemydelsesmarkeder

• fleksibilitetsmarkeder

• stabiliseringsydelser i elsystemet.

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Deltagelse kan foregå direkte via AI Power eller via autoriserede tredjepartsdeltagere.

5.1 Subscription Agreements and Direct Consumer Purchases (B2C)

Consumers who enter into a subscription directly through our website generally have a 14-day right of withdrawal. The withdrawal period begins on the day the contract is concluded, regardless of whether the product key has already been activated.

To exercise your right of withdrawal, you must notify us of your decision to withdraw from the contract by means of a clear declaration (e.g., by email to info@intellicharge.ai).

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5.2 Exercising the 14-Day Right of Withdrawal

If you wish to exercise your right of withdrawal and meet the conditions outlined in Section 5.1, please send a written notice of withdrawal to:
Email: info@intellicharge.ai
Postal Address:

AI Power
Trekanten 16
4200 Slagelse
Denmark
Website: http://www.intellicharge.ai

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5.3 Purchases via Resellers

If the product key or service was purchased through a commercial reseller (online or physical), the reseller is your contractual partner and responsible for any returns or withdrawal rights. In these cases, AI Power is not a party to your contract and does not grant a withdrawal right.

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5.4 Complaint Options

Consumer Complaints Board (Denmark):
Nævnenes Hus
Toldboden 2
8800 Viborg
http://www.forbrug.dk

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If you reside in an EU member state outside Denmark, you may also submit complaints through the EU Commission’s Online Dispute Resolution (ODR) platform:
http://ec.europa.eu/odr

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For customers residing in the UK, you may contact:

UK Citizens Advice: https://www.citizensadvice.org.uk/

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5.5 Termination Conditions

You may cancel the service at any time. The termination will take effect at the end of the current billing period.

Deltagelse i elmarkeder kan kræve teknisk prækvalifikation eller certificering hos transmissions- eller distributionssystemoperatører.

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AI Power sammen med asset-ejeren skal sikre, at assettet opfylder tekniske krav, understøtter telemetri og styring samt overholder TSO’s certificeringskrav.

AI Power eller en tredjeparts-trader med aftale med AI Power er autoriseret til fjernstyring og dispatch af tilsluttede assets via IntelliBalance-servicen.

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Dispatch kan ske som respons på markedsaktivering, systemydelser, fleksibilitetsmarkeder, signaler fra netoperatører eller markedsoptimering.

Asset-ejeren skal sikre at tilsluttede assets er operationelle, opretholder forbindelse til platformen og er tilgængelige i de perioder, hvor de er meldt til markedsdeltagelse.

9.1 Prerequisite for Use of the Service
The use of the Service depends on stable and uninterrupted access to necessary data and control APIs provided by inverter and battery manufacturers, as well as relevant grid and pricing data sources.
Changes, limitations, or the discontinuation of such third-party APIs may result in the degradation or complete unavailability of certain Service features.

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If a hardware manufacturer (e.g. an inverter manufacturer) changes their conditions or introduces technical restrictions or fees that impact the operation of the Service, AI Power reserves the right to pass on such demonstrable additional costs to the customer, following prior written notice.

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9.2 Extraordinary Termination Right
In the event of significant changes to or discontinuation of API availability that make it impossible or commercially unreasonable to provide the Service as agreed, the customer shall have the right to extraordinary termination with 14 days' notice from receipt of the relevant notification.

Termination under this clause is free of charge, and any prepaid fees for unused periods will be refunded.

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9.3 Disclaimer of Liability for Third-Party APIs
IntelliCharge relies on technical access to APIs provided by third parties (e.g. inverter or battery manufacturers). AI Power accepts no liability for service interruptions, functional limitations, or changes to the Service caused by errors, restrictions, or shutdowns of such APIs, as these are beyond our control.

Where such disruptions materially affect the functionality of the Service, the extraordinary termination right under Section 9.2 applies. Refunds will be issued for any prepaid periods not used.

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9.4 Hardware Requirements
The customer is responsible for ensuring that the inverter and other hardware used are compatible with the IntelliCharge platform. The requirements are detailed in Section 3.3.

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An up-to-date list of supported inverters can be found at:
https://www.intellicharge.ai/inverterliste

Platformen kan indsamle og behandle operationelle og tekniske data nødvendige for deltagelse i elmarkeder, herunder systemkapacitet, installationsdata, tilgængelighedsstatus, styresignaler og dispatch-instruktioner.

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Data kan deles med markedsoperatører, tradere, systemoperatører og regulatoriske myndigheder hvor dette er nødvendigt for markedsdeltagelse og compliance.

Indtægter fra deltagelse i elmarkeder kan inkludere betalinger fra balanceringsmarkeder, systemydelser, fleksibilitetsydelser mv.

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Markedsindtægter beregnes som brutto markedsindtægt fratrukket relevante omkostninger, herunder ubalanceomkostninger, handelsgebyrer, afregningsomkostninger, platformomkostninger og regulatoriske gebyrer.

12.1 Right to Modify
AI Power reserves the right to amend these Terms of Use where there are valid reasons to do so — in particular, due to technical developments, legal or regulatory requirements, or operational adjustments.
Such changes may affect features, pricing structures, or the rights and obligations relating to the use of the Service.

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12.2 Notice and Right of Termination in Case of Material Changes
Material changes to the Terms will be communicated in writing (e.g. by email) at least 30 days before they take effect. In such cases, you have the right to terminate the agreement free of charge at the time the changes come into force.
If you continue using the Service after the effective date of the changes, this will be considered acceptance of the updated Terms — provided that the change notification explicitly informs you of this consequence.

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12.3 Definition of Material Changes
Material changes include, in particular, adjustments that significantly affect the use of the Service or the contractual rights and obligations. Examples include:

• Changes to subscription prices beyond standard index-based adjustments
   

• Changes to contract duration, notice periods, or automatic renewals
   

• Changes to AI Power’s liability or user rights regarding warranties and compensation
   

• Changes in the processing of personal data, unless required by law
   

12.4 Minor Changes
Minor changes that do not materially impact the use of the Service — such as language clarifications, layout adjustments, technical updates, or legally mandated modifications — may take effect without prior notice.

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12.5 Changes to the Privacy and Cookie Policies
Updates to the Privacy Policy or Cookie Policy will be published on AI Power’s website. Where legally required or where changes are considered significant, direct notification will also be provided.

We recommend reviewing the current policies regularly at:
https://www.intellicharge.ai/cookie-privatlivspolitik-intellicharge-ai

Platformen kan operere som uafhængig aggregator, hvor dette er tilladt i henhold til gældende regulering.

14.1 General Principles

Personal data is processed in accordance with the General Data Protection Regulation (GDPR) for customers in the EU, and the UK General Data Protection Regulation (UK GDPR) for customers in the United Kingdom, as well as applicable national data protection laws.

Further information is available in our Privacy Policy.

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14.2 Data Subject Rights

Customers and other data subjects have rights under applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the UK General Data Protection Regulation (UK GDPR). These rights may include, where legally applicable:

• The right of access to personal data (Article 15 GDPR / UK GDPR),
   

• The right to rectification of inaccurate data (Article 16),
   

• The right to erasure (“right to be forgotten”, Article 17),
   

• The right to restrict processing (Article 18),
   

• The right to data portability (Article 20), and
   

• The right to object to processing (Article 21).
   

The availability and scope of these rights depend on the specific legal jurisdiction and the nature of the data processing. Requests to exercise these rights can be submitted via the contact information provided in our Privacy Policy.

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14.3 Roles and Legal Basis for Data Processing

When AI Power processes personal data in connection with customer relationships, it may act either as:

• a data controller, or
   

• a data processor on behalf of a customer, pursuant to Article 28 of the EU GDPR or UK GDPR, based on a separate data processing agreement.

The specific role of AI Power (controller or processor) depends on the nature of the relationship and the categories of data processed. Where AI Power acts as a processor, data is handled only in accordance with the documented instructions of the customer and subject to appropriate contractual safeguards.

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14.4 International Data Transfers

Personal data is primarily processed within the European Union (EU) and the United Kingdom (UK). Where data is transferred outside of these jurisdictions — including to third countries — such transfers will only occur in compliance with the applicable data protection laws, including the EU GDPR and UK GDPR.

This includes the use of legally recognised mechanisms such as:

• Adequacy decisions,
   

• Standard Contractual Clauses (SCCs), or
   

• Other appropriate safeguards as required under Articles 44–49 of the EU GDPR and UK GDPR.
   

Transfers between the EU and the UK are currently permitted under the EU’s adequacy decision for the UK, unless this changes in the future.

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14.5 Data Breach Notification

In the event of a personal data breach, AI Power will notify the relevant data protection authority without undue delay and, where required, within 72 hours of becoming aware of the breach, in accordance with Article 33 of the EU GDPR and the UK GDPR.

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Where the breach is likely to result in a high risk to the rights and freedoms of affected individuals, AI Power will also notify the affected data subjects without undue delay, as required under Article 34 of the EU GDPR and UK GDPR.

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All breach responses will be handled in accordance with applicable legal requirements and internal incident response procedures.

15.1 Deletion Upon Account Closure

If a user initiates account deletion via the platform’s “Delete Account” function, AI Power will delete all associated personal data in accordance with Article 17 of the EU GDPR and the UK GDPR (the “right to erasure”).

Data will be deleted in a complete, effective, and irreversible manner — unless longer retention is required by applicable legal obligations (e.g. commercial or tax-related retention under Danish, EU, or UK law).

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15.2 Technical Deletion Timeframe

Most personal data is deleted within 24 hours of the deletion request. In certain cases, full deletion may take up to 14 days due to technical reasons.
Once deletion is completed, the associated email address can be used again to register a new account.

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15.3 Data in Backup Systems

Personal data that exists in encrypted backup systems is not actively processed and cannot be accessed or restored. These backups are automatically overwritten as part of regular backup cycles.
For more information, please refer to our Privacy Policy.

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15.4 Deletion Logs and Confirmation

AI Power maintains internal records of deletion processes for compliance and auditing purposes.
Upon request, users may receive a confirmation of the successful deletion of their personal data.

I nødsituationer kan systemoperatører tilsidesætte markedsaktivering for at sikre stabil drift af elnettet.

Elmarkeder eller netydelser kan begrænses eller stoppes af systemoperatører eller myndigheder.

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AI Power kan ikke holdes ansvarlig for reducerede indtægter som følge af systemoperatørers beslutninger, regulatoriske ændringer, markedsændringer eller tekniske begrænsninger i elnettet.

AI Power eller en tredjepartsmarkedsaktør kan tilgå elmarkeder på vegne af tilsluttede assets for at muliggøre markedsdeltagelse.

Operationel kontrol følger følgende hierarki:

1. TSO/DSO nødkommandoer

2. Markedsaktiveringssignaler

3. Aktiverings/Dispatch-kommandoer fra markedsaktør

4. IntelliBalance styring

5. Lokal styring på assetet.

​Platformen og tilsluttede assets skal overholde relevante cybersikkerheds- og databeskyttelseskrav herunder krypteret kommunikation, autentifikation og sikkerhedsopdateringer.

Platformen er designet til at operere i overensstemmelse med EU’s elmarkedsdirektiv og elmarkedsforordning, herunder Direktivet (EU) 2019/944 og Forordning (EU) 2019/943.

Elmarkedsregler kan ændre sig over tid. AI Power forbeholder sig retten til at tilpasse platformens funktion for at overholde nye regulatoriske krav.

Deltagelse i elmarkeder kan medføre øget cykling af batterier. AI Power er ikke ansvarlig for batteridegradering, kapacitetstab eller reduceret levetid som følge af markedsdeltagelse.

AI Power er ikke ansvarlig for udsving i markedspriser, netforstyrrelser, regulatoriske ændringer eller fejl i tredjepartsinfrastruktur.

​Alle software- og algoritmerettigheder til IntelliBalance tilhører AI Power ApS.

Deltagelse kan ophøre ved opsigelse fra asset-ejeren, AI Power, regulatoriske ændringer eller frakobling af asset. Asset-ejeren kan altid opsige aftalen pr. mail på info@aipowr.com jf. aftalt varsel.

Disse vilkår og betingelser er underlagt dansk ret.

Virksomhedsoplysninger

AI Power ApS
CVR-nr.: 43708759
Trekanten 16
4200 Slagelse
Danmark

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Email: info@aipowr.com
Web: www.aipowr.com